Cancellation Policy

Stack Physio is a busy clinic that aims to provide the best possible service for our patients. Late cancellations and no-shows for appointments affect our physiotherapists, and also the patients on our wait list. For this reason, we do have to charge cancellation fees for late cancellations or for non-attendance.

We appreciate that things come up – you feel unwell, family issues, life happens. And we will always try to reschedule your appointment time as conveniently as possible. If you can provide us ample notice when you can’t make an appointment, everyone benefits.

Please call us on 9320 3211 (and if after hours, leave a voicemail and/or email) if you need to cancel your appointment.

If you can provide us at least 6 hours’ notice before your appointment time, we will not charge a cancellation fee.

The current cancellation fee is 50% of your appointment fee.

We do not enjoy charging cancellation fees! But it’s a part of ensuring both your time and our time is valued. For our physiotherapists, their time is their livelihood. And for our patients, we often have a wait list of people hoping to get in to see us.

Thank you for your understanding, and we look forward to helping you next time you are in the clinic.

The team at Stack Physio.