Stack St Physio is a busy clinic that aims to provide the best possible service for our patients. We dedicate the entirety of your appointment time to you. We appreciate that things come up – you feel unwell, family issues, life happens. And we will always try to reschedule your appointment time as conveniently as possible.
For our physiotherapists, their time is their livelihood. And for our patients, we often have a wait list of people hoping to get in on a cancellation. When we have a patient miss an appointment, that spot could have gone to someone in pain.
For these reasons, we really appreciate as much advance notice of cancellations as possible. We ask that you call us on 0421 195 553 (and if after hours, leave a voicemail and text message) if you need to cancel your appointment.
If you can call us at least 6 hours before your appointment time, we will not charge a cancellation fee.
We will charge a cancellation fee of $30 (30min appointments), $45 (45min appointments) or $60 (60min appointments) for cancellations with less than 6 hours notice, or if you do not attend your appointment.
We do not enjoy charging cancellation fees. But it’s a part of ensuring both your time and our time is valued. We would much rather be able to do what we love, and work with our patients to help them move better.
Thank you for your understanding, and we look forward to helping you next time you are in the clinic.
The team at Stack St Physio.